FREE WEBINAR: Testing English Skills: Why Leading Companies are Finding a Smarter Way to Screen Global Employees

October 27, 2009 at 3:00pm ET / 12:00pm PT

In today's global business, it has become expected that employees in all regions will need to collaborate on projects and communicate with colleagues globally. Even more important, customer- facing employees, now located anywhere from India and the Philippines to South Africa and Latin America, must speak with customers on everything from sensitive customer issues to revenue generating opportunities. Even in the US, language is increasingly important as companies look for bilingual talent to interface with customers whose first language is not English.

Most employers know that if employees don't have adequate language skills, their job performance suffers...and with customer-facing employees, that also affects customer satisfaction. Leading global companies also realize that the old methods of screening for language skills don't work. They are replacing the informal interview "evaluation" with standardized testing to afford them a smarter way to measure language skills. These companies are realizing concrete and specific business benefits from this change.

In this webinar, find out WHY companies are switching to standardized language testing and learn HOW they are seeing business impact of this change in screening. We will share examples and stories from several companies who have made the switch, including several who have outsourced or offshored customer-related operations. Based on the lessons learned, we will provide guidelines for how you can achieve these same results in your own organization.

What attendees will learn:

• Why language skills matter and how to determine their impact
• How and why companies are implementing smarter language screening
• What business benefits come from better language testing - benefits like reduced screening time, fewer "mistake" hires, less onboarding issues due to inadequate language skills, and fewer customer satisfaction issues because of language. How to get some of the benefits for their own organization

Who should attend:

• Recruiting and HR managers responsible for acquiring the right talent
• Training and development professionals who manage language and communication training programs
• HR execs responsible for managing offshore, outsourced, or bilingual talent
• Business leaders who are responsible for the customer experience
• Business leaders who are responsible for global projects and cross-regional collaboration

If you are already a member of HR.com, please login to register for the webcast. If you are not a member of HR.com, you will need to sign up for a FREE HR.com membership; this will only take you a moment to fill in the required information. Once you have confirmation of your membership, you will be able to register for this complimentary webcast